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Returns, Refunds & Cancelations

Returns

Due to the nature of our products and the hygienic standards we uphold we can not accept returns of any bath products other than our Bath Lights. Should you have any issue with your order please contact us and we will do our absolute best to assist you and make it right. By ordering our products and confirming your purchase you are considered in agreement with the KALEIDOSOAPS refund policy and the related Terms and Conditions.

Order Cancelations 

Order cancelation may only be completed on the same date of order placement. Cancelation requests must be submitted to customer service via email to KALEIDOSOAPS@KALEIDOSOAPSHOP.com. Orders canceled on the same date of the order receipt will receive funds returned within 3-5 business days. Any order cancellations outside this timeline will not have funds returned however will receive total purchase amount including shipping as store credit to be used within 365 days of original order date or the original order will be sent to recipient. 

Refunds

All sales are sold as Final Sale terms. Damaged, missing or faulty product's value will be honored as store credit. Store credits are honored 365 days from the original sale date. KALEIDSOAPS reserves the right to no exceptions to this policy. 

Price Adjustment

Price adjustment will be honored within a 24 hr time frame of the price adjustment with the exception of our annual Black Friday Sale. KALEIDOSOAPS reserves the right to uphold this price adjustment policy. By purchasing from KALEIDOSOAPSHOP.com or KALEIDOSOAPS in person you acknowledge and accept these terms. 

BFCM & Special Sales 

All orders purchased with sale pricing are final and cannot be canceled. This includes but not limited to orders places during Black Friday - Cyber Monday and other flash sales throughout the year. 

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